Giving and receiving feedback well is essential to a successful creative department. In this session we get to grips with best practice in both giving and taking notes.

You’ll learn …

• The difference between what’s said and what’s meant

• Techniques for active listening

• The difference between blocking and advisory feedback

• The danger of receiver bias

• The paraphrase technique

• The value of a trusted critic

• The one question you should always ask

• How to be like water

• Like, Concern, Suggest